# Refund and Returns Policy

- Link: https://organicwellness.com/refund_returns/
- Published: 2023-03-20T04:59:03+05:30
- Author: Chirag Dhawan

**Refund Policy**

At Organic Wellness, we are dedicated to upholding the highest quality standards
throughout the entire product production cycle to provide our valued customers with
exceptional organic products.

Our replacement, return, and refund policies are designed with our customers at 
the forefront, and we continuously strive to offer the best-in-class service.

Please note that the following exchange, return, and refund policies are exclusively
applicable to online purchases made through our official website, [www.organicwellness.com](https://organicwellness.com/),
and do not extend to products acquired from offline stores or third-party platforms.

To initiate an exchange, return, or refund request, please reach out to us at 0124–
3636501 or via email at [ow@organicwellness.com](https://organicwellness.com/refund_returns/ow@organicwellness.com)
within 7 days from the date of delivery.

**REPLACEMENT, RETURN & REFUND**

**Replacement –**

Product replacements may be considered under the following circumstances:

In-transit damage to the product, provided such instances are reported within 24
hours of product delivery.

 1. Delivery of a product with a remaining shelf life of less than 50% of its total
    life, if reported within 24 hours of delivery.
 2. In cases of quality-related concerns, subject to verification by our internal quality
    control team after a comprehensive understanding of the raised concern and product
    evaluation.

Please note that the product in question must be returned for a replacement to be
processed; replacements cannot be initiated without the return of the product.

**Scenarios where Replacement of the products is not allowed –**

 1. No replacements are permitted for expired products.
 2. Used products are strictly ineligible for replacement.

**Replacement products will be delivered within 7 days.**

**Exchanged products will be delivered within 7 days.**

**Return –**

All products are delivered on a NON-RETURNABLE BASIS. Returns are only accepted 
in cases of incorrect or damaged product deliveries.

The products return within 4 to 5 days.

**Refund –**

Refunds for delivered products are allowed in the event of quality issues or order
cancellations by the Company. Refunds can be issued directly into the customer’s
bank account.

Refunds to bank accounts will be credited within 7-8 business days, subject to clearance
in quality checks. Please be aware that refunds cannot be processed to third-party
bank accounts, and the name of the customer initiating the refund must match the
name of the bank account holder.

Please note that cash refunds are not available for Cash on Delivery (COD) orders.

Refunds will be initiated only after we have physically received the returned shipment.
Therefore, refunds will not be applicable in the event that a customer has self-
shipped the item(s) and the package is lost in transit.

This revised refund policy provides clear information and guidelines for customers
regarding replacement, return, and refund procedures while emphasizing the importance
of product quality and customer satisfaction at Organic Wellness.