- Order Processing: Once an order is placed, it will be promptly processed.
- Payment Confirmation: Payment confirmation with the bank may take up to 48 hours.
- Order Shipment: Upon confirmation of payment with the bank, your order will be carefully packed and shipped.
- Tracking Information: You will receive an automated email containing tracking details for your order on your registered email with our website once the order is shipped.
- Product Complaints: We accept complaints regarding replacements for broken or damaged products within 48 hours after delivery.
- Customer Support: For any queries or details, please reach out to us via email at ow@organicwellness.com.
- Communication Preferences: ORGANIC WELLNESS may occasionally send you emails or SMS communications related to product information, promotional activities, and special offers. If you wish to opt out of such emails, SMS messages, WhatsApp, or RCS messages in the future, please send a request to care@organicwellness.com expressing your objection.
These revised terms of service provide clear and concise information regarding order processing, payment confirmation, shipment tracking, product complaints, customer support, and communication preferences for Organic Wellness customers.
